Account Manager

Location: Pentre

Job title:

Account Manager

Location:

Deeside

Salary: £13.50p/h

Hours:

40 hours per week, full time

HRGO are currently recruiting for an office-based supervisory role responsible for managing administrative processes that support operational delivery across allocated accounts. The role ensures accurate planning, coordination, and recording of activities. The position also involves occasional hands-on support in the warehouse during peak periods.

Key Responsibilities:

Oversee and coordinate daily administrative and operational tasks, including work orders, pick lists, and packing documentation
Plan weekly workloads and allocate tasks effectively to team members
Supervise packing processes to ensure accuracy, quality, and timely delivery
Liaise with the packing team to ensure all orders are completed to required standards
Monitor packing progress and address any issues or delays
Manage inventory, including accurate stock records, cycle counts, and stock movement.
Book in deliveries and oversee dispatch operations, ensuring correct documentation.
Maintain quality control by ensuring packing areas are organised, and standards are met
Monitor, record, and resolve non-conformities and customer complaints
Communicate regularly with clients regarding requirements, planning, and service levels
Build and maintain strong client and supply chain relationships
Manage budget-related tasks, including tracking profitability, labour, and packaging costs
Ensure accurate billing, filing, and documentation for each client

Skills and Qualifications

Required:

Intermediate computer literacy, including Excel, Word, and ERP systems  
Understanding of pricing structures and cost management for client services
Strong planning and organisational skills with the ability to prioritise workloads
Analytical thinking and problem-solving ability
Excellent communication and interpersonal skills
Self-motivated with a results-oriented and positive approach
Reliable with strong attention to detail
Ability to handle challenging client situations professionally  

If you are interested in this Account Manager position, please contact Mia at (phone number removed) or email (url removed)