Account Manager

Job Overview

Job title:

Account Manager

Location:

Deeside
Salary: £13.50p/h

Hours:

40 hours per week, full time.
HRGO are currently recruiting for an office-based supervisory role responsible for managing administrative processes that support operational delivery across allocated accounts.

The role ensures accurate planning, coordination, and recording of activities. The position also involves occasional hands‑on support in the warehouse during peak periods.

• Oversee and coordinate daily administrative and operational tasks, including work orders, pick lists, and packing documentation.
• Plan weekly workloads and allocate tasks effectively to team members.
• Supervise packing processes to ensure accuracy, quality, and timely delivery.
• Liaise with the packing team to ensure all orders are completed to required standards.
• Monitor packing progress and address any issues or delays.
• Manage inventory, including accurate stock records, cycle counts, and stock movement.
• Book in deliveries and oversee dispatch operations, ensuring correct documentation.
• Maintain quality control by ensuring packing areas are organised and standards are met.
• Monitor, record, and resolve non‑conformities and customer complaints.
• Communicate regularly with clients regarding requirements, planning, and service levels.
• Build and maintain strong client and supply chain relationships.
• Manage budget‑related tasks, including tracking profitability, labour, and packaging costs.
• Ensure accurate billing, filing, and documentation for each client.

• Intermediate computer literacy, including Excel, Word, and ERP systems.
• Understanding of pricing structures and cost management for client services.
• Strong planning and organisational skills with the ability to prioritise workloads.
• Analytical thinking and problem‑solving ability.
• Excellent communication and interpersonal skills.
• Self‑motivated with a results‑oriented and positive approach.
• Reliable with strong attention to detail.
• Ability to handle challenging client situations professionally.