Resolution Case Lead

At Coleg Cambria, our aim is to be an exceptional institute of education.

We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself.

On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.

Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. Wales has a strong and proud culture we continue to grow these important values by being committed to raising the Welsh language profile.

We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce.

Location Coleg Cambria Final date to receive applications Monday, August 31, 2026 Scale Point From £43,938 Scale Point To £47,770 Job Profile Job Description and Person Specification

Coleg Cambria:
An Introduction

At Coleg Cambria, our aim is to be an exceptional institute of education.

We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself.

On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.

Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. Wales has a strong and proud culture we continue to grow these important values by being committed to raising the Welsh language profile.

We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce.

Exceeding expectations through education, innovation and inspiration…

Role Title
:
Resolution Case Lead

Location: Deeside

Contract Type: Permanent:
Full time

Salary: £ 43,938 - £47,770

We currently have an exciting opportunity for a new Resolution Case Lead to work from our Deeside Campus.

The Resolution Case Lead is vital to maintaining a fair, transparent, and supportive environment for learning and work. You will lead the college’s integrity and resolution framework, conducting impartial and thorough case reviews into formal complaints, colleague / learner disciplinary matters, and malpractice. As a technical lead, you will manage complex cases to resolve individual issues and drive positive cultural change aligned with the College’s Strategic Plan.

• Lead the development of people-centred case management & restorative methodologies for the college.

• Provide advice to colleagues, college managers and senior leaders.

• Manage complex cases including highly sensitive cases involving significant legal or reputational risk across the college, including formal complaints, employee disciplinary issues, learner conduct matters, academic/assessment malpractice or any other issues that require case management.

• Develop clear and comprehensive case management plans, setting objectives, scope and timelines.

• Conduct structured and objective interviews with all relevant parties, ensuring accurate and detailed records are maintained.

• Gather, review and analyse evidence from various sources (documents, digital records, witness statements) to establish…