Customer Team Member

Role Overview

Garden City – Customer Team Member. Minimum 24 hours per week (potentially more when required). Flexible shifts.

• Greet customers in a friendly and welcoming manner.
• Answer customer inquiries about products and services and assist customers in finding the items they need.
• Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.

• Work stock: check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.
• Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhere to all company policies and procedures and processes.

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience preferred but not essential.

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and diverse culture.
• Outstanding Training & Development.
• Gain hands‑on experience in a high volume, fast‑paced convenience store.
• Generous staff discount in all SPAR stores (excluding Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Paid Breaks.
• Free Tea & Coffee.
• Early access to your pay through ‘Early Pay’.
• 24/7 access to your payslips and rotas via HR/Payroll portal.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme and NEST pension scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Extra Holidays – Purchase Scheme.
• Cycle to Work – Bicycle purchase scheme.
• Long Service Awards.

We are a Disability Confident & Committed employer and offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Garden City – Permanent contract, up to £12.75 per hour (depending on age).