Part Time Customer Care Advisor

14,996 per annum, Plus an excellent Monthly Bonus, and lots of great benefits.

Working 4 hours per day and working any 5/7 days per week, opening hours 0730 – 1800. This will include weekend working on a rota basis.

20 hours per week

Start Date 3rd August – Training is 5 weeks and you will be working Monday to Friday 9-1 to complete this.

Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. We deliver 1.5 million products each day from our fleet of 2000 trucks to thousands of customers in the UK.

Customer Support Advisor – Join our busy contact centre team.

• Multi-skilled across sales and customer care functions
• Take ownership of all inbound and outbound customer contacts, including order placement and query resolution
• Use a Brakes sales-through-service approach to add value, drive profitable growth, build loyalty and increase customer lifetime value
• Understand customer needs and maintain relationships, liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and follow internal policies
• Self‑motivated to deliver high productivity, achieve personal scorecard targets and assist in overall departmental KPIs
• Take ownership of personal development to maintain and develop knowledge of Brakes products, services and processes
• Meet and exceed quality targets in line with the Quality Framework

You’ll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You enjoy working collaboratively with a dedicated focus on driving results and are resilient, learning from mistakes to build future solutions. You embrace an inclusive working environment and act with integrity and honesty in everything you do.

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Excellent problem‑solving skills
• Great rapport‑building ability – communication is key
• Strong written and verbal communication with a great attention to detail
• Be able to work in a busy and fast‑paced environment
• Experience on SAP would be desirable, but not essential – our training is excellent

• Huge discount on all Brakes products
• Recognition awards and incentives
• Pension scheme
• Real career opportunities – part of Sysco, the world’s leading food service business
• And more…

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.