Security Officer; Gatehouse

Job Role: Security Officer (Gatehouse)

Working Hours: 4 on 4 off shift pattern, with rotation between days (05:30–17:30) & nights (17:30–05:30) - average 42 hours per week

Pay: £13.42 per hour

Location: Shotton Paper Mill, Weighbridge Road, Deeside, CH5 2LW

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Gatehouse Security Officer to join our established security team based at Shotton Paper Mill in Deeside Industrial Park.

We are looking for professional and vigilant individuals who will be responsible for the day‑to‑day operation of the gatehouse, controlling access to the site, maintaining site security procedures, and acting as the first point of contact for all visitors, contractors, and staff.

You will be required to deliver a high standard of customer service, manage access control systems, ensure a secure and safe site, and remain alert at all times.
The successful candidate must hold a valid SIA Licence and a full UK Driving Licence.

Duties Include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site‑specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Controlling access to and from the site via the gatehouse, including checking vehicles, visitors, and staff in line with site procedures
• Verifying identification and issuing passes to authorised personnel, visitors, and contractors
• Acting as the main point of contact for all site visitors, providing a professional and welcoming service
• Maintaining accurate records of site access, vehicle logs, and visitor documentation
• Operating gatehouse systems including barriers, CCTV, radios, and access control systems
• Preventing and escalating incidents in a timely and appropriate manner to the Control Room, Shift Manager, Operations Manager, or Emergency Services as appropriate
• Completing detailed reports by recording observations, incidents, and daily activity logs
• Supporting wider security operations when required, including periodic patrols if necessary
• Maintaining the organisation’s reputation by complying with all legal, health & safety, and site‑specific requirements
• Responding to queries and requests from staff, contractors, and visitors efficiently and professionally
• Maintaining a high standard of professionalism, vigilance, and customer focus at all times

• Full 5‑year employment checkable history - Essential
• Valid frontline SIA licence DS or SG - Essential
• Full UK Manual Driving Licence - Essential
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well‑groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast‑moving environment

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

Within commuting distance of:
Flintshire, Deeside, Flint, Queensferry, Connahs Quay, Sealand, Sandycroft, Ewloe, Buckley, Northop, Mold, Broughton, Bagillt, Wirral, Ellesmere Port, Chester, Wrexham