Consumer Loan Underwriter

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A high school diploma or equivalent required; a

B.

A. degree in a related field of study preferred; specialized bank consumer lending education/training preferred.

Experience:

A minimum of three (3) years of experience in accounting, lending, or related positions. Formal credit training program or certification preferred.

Preferred Skills

• Knowledge and experience working with nCino lending platform.
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations and communicative skills.
• Knowledge of current loan servicing procedures, lending laws, and regulations.
• Sound judgment and risk assessment.
• Moderate computer skills.

Role and Responsibilities

Responsible for performing administrative and underwriting duties to support the consumer lending function; achieving goals as established in the bank’s business objectives; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the consumer loan function; communicating with appropriate personnel; maintaining appropriate records and providing assigned reports.

Essential Duties

• Performs administrative and underwriting duties to support the consumer lending function of which the following are illustrative.
• Evaluates consumer loan requests; determines debt-to-income ratio, collateral valuation, and general loan quality.
• Approves or denies consumer loans based on consumer loan standards.
• Ensures that all loan decisions are based on an accurate and thorough understanding of each customer’s financial needs and conditions, and that they are made in accordance with guidance contained in the policies and procedures manual.
• Properly analyzes and maintains the creditworthiness and documentation of all loans that are originated; coordinates the elimination of any obstacles to closing.
• Partners with internal personnel and lending customers to resolve issues, provide guidance, and support positive client experiences.
• Maintains an accurate record of all loan decisions and actions taken.
• Prepares and analyzes reports on portfolio performance, delinquency trends, and loan quality to identify areas of improvement.
• Recommends process improvements, system enhancements (e.g., nCino), automation, and workflow changes to increase efficiency and accuracy.
• Provides input on credit policy development and training initiatives to ensure consistent application of standards across consumer lending.
• Performs additional duties and responsibilities as directed by the Director of Consumer Lending.
• Participates in testing and validation of system upgrades or new features.
• Suggests strategic and innovative strategies to achieve goals assigned to the department as established in the annual operating plan.
• Provides exceptional customer service to internal stakeholders and supports cross‑functional projects as needed.
• Abides by current laws and organizational policies and procedures designed to promote an environment free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.; ensures that the department and all personnel adhere to the same.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy.

Ancillary Duties

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending on individual or departmental circumstances.
• Serves as backup to the Credit Department for tasks such as credit file maintenance, loan reviews, risk rating updates, monitoring/tracking, and preparation of management reports.

Physical Requirements

• Must be able to remain in a stationary position more than two‑thirds of the time.
• The person in this position needs to occasionally move about inside the office to accomplish tasks.
• Frequently communicates with others to exchange information.
• Constantly moves wrists, hands, and/or fingers.
• Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.

• Mid‑Senior level

• Full‑time

• Finance and Sales

• Banking

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