MA​/Medical Assistant -Defiance Family Medicine

Overview

MA / Medical Assistant - Defiance Family Medicine - Full Time

Pay Competitive

Location Defiance/Ohio

Employment type

Full-Time

• Reports for scheduled shifts on time and in a professional manner with regard to behavior, telephone courtesy, dress, identification, and communication with patients’ colleagues, and outside agencies.
• Works closely with the provider and leadership to continually improve the patient experience through daily patient care, clerical support, ongoing projects and assumes additional duties as needed in a self-directed manner.
• Prepares the patient for the visit by taking vital signs, documenting and order entry within the EPIC system, arranging and coordinating support and ancillary services for patient care, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to the providers and patients. Performs specific specialized tests (i.e. pulmonary function tests, phlebotomy procedures) as needed.
• Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.
• May support a variety of clerical office functions including calls, documentation, scanning, etc.
• Within scope of Medical Assistant, demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls. Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. when appropriate.
• Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork. Communicates professionally with patients, providers, and co-workers at all times. Actively participates and is engaged in staff meetings.
• Collaborates with leadership and other staff to recommend changes to improve the safety, quality, and efficiency of patient care.
• Performs other duties as assigned that support Pro Medica’s core values.

Education:

Must be a high school graduate or its equivalent.

Skills:

Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction and superior patient experience. Able to work independently, prioritize, problem solve and work cooperatively with faculty and staff.

Certification: BLS (CPR), must present a current BLS course card from the AHA at time of employment or obtain certification within 90 days of hire

Education:

Completion of a recognized MA program at an accredited college or university.

Years of

Experience:

1+ years experience in direct patient care preferred.

Certification:
Applicable medical certification preferred (MA, EMT, STNA, etc…)

Pro Medica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit (Use the "Apply for this Job" box below).-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with Pro Medica, please contact employment

Equal Opportunity Employer/Drug-Free Workplace

Pro Medica is a mission-based, not-for-profit integrated healthcare organization serving communities in 30 states.

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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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