Operations Manager, Dedicated Services
Job in
Defiance, Defiance County, Ohio, 43512, USA
Listed on 2026-01-01
Listing for:
Keller Logistics Group
Full Time
position Listed on 2026-01-01
Job specializations:
-
Management
-
Transportation
Job Description & How to Apply Below
Join to apply for the Operations Manager, Dedicated Services role at Keller Logistics Group
Keller Logistics Group and its affiliates Keller Trucking, Keller Warehousing & Co-Packing, and Keller Freight Solutions take pride in fostering a positive work environment where employees are empowered, trusted as experts, and encouraged to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”.
Location:
Defiance, Ohio
Job type:
Full-time
Seniority level:
Mid-Senior level
Job function:
Supply Chain
Job Responsibilities and Expectations
- Serve as primary contact for dedicated drivers and customers.
- Manage up to 50 drivers across multiple operations.
- Conduct analysis of fleet operations, make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer‑specific reporting.
- Ensure all operations follow best practices and implement latest service enhancements.
- Oversee new account onboarding and contingency planning.
- Collaborate with senior management and customers to determine their needs and expectations.
- Conduct customer visits and satisfaction surveys.
- Focus on driver and customer retention.
- Perform other related duties as assigned.
- Effective oral and written communication with supervisors and customers.
- Ability to take job orders from supervisors.
- Ability to work well with others and establish priorities.
- Work independently, solve problems, and progress objectives without supervision.
- Participate in corrective and preventative actions and continuous improvement projects.
- Basic data entry and word processing skills.
- Proficiency in Windows‑based operating systems and common office machinery.
- Attention to detail.
- Must be at least 21 years of age or older.
- Must be willing to work overtime, holidays, and weekends as requested by supervisor.
- Must be available to be on call outside of office hours.
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