Service Manager

The Service Manager will be responsible for the complete operation of the Service Department. The Service Manager must work with the Fixed Operations Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct, and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities by performing the following duties personally or through subordinate supervisors.

• Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.
• Build and grow customer base and relationships.
• Respond to customer concerns.
• Plan and prepare work schedules and assign employees to specific duties.

• Communicate policies, procedures, and company/department goals to employees.
• Collaborate with the Training Department to develop skills and competencies of employees.
• Assure compliance with safety protocols and procedures.
• Demonstrate a high standard of professionalism in representing the Company to employees and customers.
• Develop and implement a service growth plan and budgetli>

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.