Account Technician – Utility Billing & Licensing

The Account Tech I – Utility Billing & Licensing works in the Finance Department as a first point of contact for the City. You’ll assist residents, businesses, outside agencies, and employees both in-person and over the phone—providing friendly, knowledgeable service while handling sensitive information with care.

This role performs various functions including utility billing, licensing, cash receipting, and clerical support. This is a full-time position represented under AFSCME and works a 37.5 workweek. Standard works hours will be Monday – Friday 8:30 am – 5:00 pm. The starting payrate is $22.342 per hour.

The City of DeKalb provides a comprehensive benefits package that includes medical, dental, vision and prescription benefits, life insurance coverage, HSA & flexible spending accounts, deferred compensation and participation in the Illinois Municipal Retirement Fund (IMRF).

Initial review of applications will begin Friday, January 16, 2026. The position will remain open until filled.

• Greet and assist customers with utility accounts, billing questions, and payments.
• Process new accounts, terminations, and delinquent notices.
• Collect payments (cash, check, card) and balance cash drawers daily.
• Post transactions, prepare billing files, and update rates.
• Assist the public and business owners with inquiries regarding licensing requirements and the annual renewal processes.
• Coordinates the Utility Assistance Program.
• Provide front desk coverage and general office support.

• High school diploma or equivalent. Supplemental coursework in accounting a plus!
• A minimum of one year of experience in clerical, accounting, municipal or a related field.
• Strong attention to detail and organizational skills, with basic accounting knowledge.
• Comfortable handling money and working with computer systems.
• Strong customer service background and excellent communication skills.

• Competitive pay and benefits.
• A supportive team environment.
• A chance to serve your community and grow your skills.

City of DeKalb is an Equal Opportunity Employer