Account Technician - Utility Billing & Licensing

The Account Tech I - Utility Billing & Licensing is a first point of contact for the City and assists the residents, community, outside agencies and employees over the telephone and in-person. The Account Tech I - Utility Billing & Licensing performs routine accounting functions in accordance with generally accepted accounting principles, established procedures, departmental guidelines, and regulatory requirements applicable to assigned work.

This position will be assigned to various functions in the Finance Department including utility billing, licensing, cash receipting and other clerical duties The Account Tech I – Utility Billing & Licensing will complete various tasks while working under minimal supervision.

The position of Account Tech I – Utility Billing & Licensing is assigned to the Finance Department and works under the direct supervision of the Director of Financial Services. This position routinely handles sensitive and/or confidential information. This position will experience extensive contact with customers and provide assistance in person and over the telephone. The position is a full-time, position represented under AFSCME and requires the Account Tech I – Utility Billing & Licensing to work a 37.5 workweek.

The starting payrate is $22.342 per hour. Please  to view the AFSCME Collective Bargaining Agreement & Wage Schedule.

Initial review of applications will begin Friday, January 16, 2026. The position will remain open until filled.

• Assists the general public and employees in-person and over the phone in a courteous, responsible and knowledgeable manner. Directs visitors and forwards calls to the appropriate personnel.
• Collects monies and issues receipts for utility bill payments, parking tickets and other transactions from the general public including cash, check, credit card and other payment types. Accepts documents to be recorded and collects associated fees. Provides technical information to the public via phone.
• Processes all new residential accounts, commercial accounts, and termination requests. Responds to customer inquiries regarding high utility bills, suspected leaks, etc.
• Reviews usage history and works with the Utility Division to arrange additional readings, and computes billing adjustments, as necessary.
• Prepares files for billing and sends electronic files to third party billing service.
• Recreates and mails duplicate utility bills as necessary.
• Coordinates delinquent account collections and final utility bills. Sends correspondence, posts penalties on utility billing system, establishes payment plans, and prepares termination notices for delinquent accounts. Determines accounts to be terminated by reason of nonpayment and arranges shut-off process according to departmental guidelines.
• Posts utility bill transactions to general ledger.
• Updates utility billing rates on system as needed.
• Prepares monthly sanitary vendor reconciliation, reviews payments against billing history and prepares vendor check request.
• Coordinates the annual Utility Assistance Program. Mails out annual program applications, reviews applicant qualifications, sends out letters of acceptance, and applies appropriate credits to water bills.
• Assists the public and business owners with inquiries regarding business licensing requirements. Accepts applications and reviews for completeness, verifies requirements, accepts payment, and processes applications.
• Acts as a liaison between the public/business owners and departmental staff with inquires. Works with departmental staff on resolution and follows-up with appropriate parties.
• Administers the annual licensing renewals for fire life safety, hotels/motels, solicitors, and food trucks, including monitoring inspection status with the Fire Prevention Officer. Oversees the annual application process, payments, and license issuance.
• Serves as the backup for the Account Tech I
  -Customer Service. These duties include, but are not limited to:
  • Assists the general public and business owners with inquiries regarding the business license and special event permit application and solicitor permits.
  • Assists with the entry and batching of daily cash receipts.
  • Bal…