Office Administrator​/Leasing Agent

Job Title
:
Office Administrator / Leasing Agent
Location
:
DeKalb, IL
Job Type
:
Full Time, On-site

Compensation and Benefits
$17-$19/hr + $100/ Unit Leased - commensurate with experience
Health Insurance
PTO and Holiday Pay

Terraces at DeKalbis seeking a proactive and detail‑oriented Office Administrator / Leasing Agent to support daily property operations with a strong focus on leasing, resident retention, and office administration. This role is essential in maintaining excellent resident relations, ensuring efficient office workflow, and contributing to high occupancy across the community.

As a Property Associate, you will assist prospects through the leasing journey, provide ongoing support to current residents, and manage essential administrative tasks that keep the property operating smoothly. You are a key point of contact for residents, vendors, and team members and play an important role in creating a positive and well‑organized community environment.

• Greet, engage, and build rapport with prospective residents during tours and inquiries

• Showcase available units and community amenities in a compelling and informative manner

• Communicate the benefits and lifestyle of living at Terraces at Dekalb

• Meet or exceed leasing, occupancy, and response‑time goals

• Process applications, prepare lease files, and ensure compliance with Fair Housing and company policies

• Follow up with all leads through phone, email, and CRM systems to convert prospects to leases

• Provide outstanding customer service through timely responses and friendly interaction

• Support renewal efforts by preparing renewal offers, following up with residents, and addressing concerns

• Participate in resident engagement activities, events, and satisfaction initiatives

• Assist in promptly resolving resident issues by coordinating with management and maintenance teams

• Maintain accurate records of availability, pricing, lease expirations, and traffic

• Manage office tasks including answering phones, preparing documents, filing, and organizing daily workflow

• Ensure the leasing office, common areas, and model units are clean, organized, and tour‑ready

• Enter and maintain data in Yardi or CRM platforms in real time

• Assist with vendor coordination, invoice processing, and office supply management

• Support the Property Manager with reporting, scheduling, and general property operations

• Assist with online listings, updates, and digital marketing efforts

• Help create and post social media content and engage with local community partners

• Track leasing performance and traffic sources to identify trends and opportunities

• 1–2+ years of customer service or administrative experience (leasing or property management preferred)

• Strong communication, customer service, and organizational skills

• Comfortable working in a fast‑paced office environment with frequent resident interaction

• Proficiency with Microsoft Office; experience with Yardi or similar property management software is a plus

• Professional appearance and positive, friendly attitude

• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs

• High school diploma or equivalent; additional coursework in business, real estate, or administration is a plus

• Must be available for weekend or flexible hours as needed