FRONT DESK - HCC

DeKalb Park District Position Description DEPARTMENT:
Recreation

TITLE:

Hopkins Community Center Front Desk Staff CLASSIFICATION:
Part-Time, Non-Exempt SUMMARY OF POSITION:
Responsible for assisting with the daily operations of the Hopkins Community Center including front desk and clerical activities; monitoring the facility; providing information to patrons, program participants, instructors, staff, and volunteers; and ensuring the District’s customer service standards and procedures are practiced.

SUPERVISION RECEIVED:
Reports to the Hopkins Facility & Aquatics Manager SUPERVISION EXERCISED:
None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform clerical and administrative duties including answering phones, responding to inquiries, cashiering, registering participants, making copies, and filing.
• Assist in district rentals including facility, park, and shelter rentals.
• Assists in the set-up and tear down of equipment for various park and recreation programs or events; prepares facilities for designated program use.
• Open, close, and secure facilities according to established procedures.
• Perform regular building inspections and facility rounds while completing occasional custodial duties.
• Maintain accurate inventory and reports.
• Serve as a positive role model by demonstrating appropriate behavior, language, and attitude at all times.
• Support risk management efforts by identifying potential hazards and following established safety procedures.
• Provide first aid as needed.
• Present a professional appearance and wear appropriate attire.
• Remain knowledgeable about general district information including seasonal programs and events, facility spaces, and district amenities.
• Follow all district policies, procedures, and safety guidelines, including emergency behavior management procedures.

PERIPHERAL DUTIES:
• Participate in required district training programs.
• Supervise facility rentals.
• Provide backup to related positions when possible.

DESIRED

MINIMUM QUALIFICATIONS:

Education and Experience:

• Preference given to individuals 18 years of age or older.
• Preference given to individuals with prior cash handling experience.

Necessary

Knowledge, Skills and Abilities:

• Well organized and strong ability to work independently as well as with others.
• Ability to work independently and complete daily activities according to work schedules.
• Ability to be proficient and understand technology including the District’s electronic registration software, website navigation, and Microsoft products.
• Ability to perform cashier duties accurately.
• Ability to follow directions and give clear instructions.
• Ability to work evenings, weekends, and holidays as needed.
• Ability to work collaboratively in a team environment.
• Ability to handle negative feedback from patrons.
• Ability to portray a professional image of the District.

Special Requirements :
• Possess and maintain CPR/AED and First aid certifications or obtain within two months of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, use hands and fingers, and move about a large facility space. The employee is occasionally required to sit, climb, balance, stoop, kneel, and crouch. The employee must be able to talk, hear, and communicate orally, electronically, and in written form. The employee must frequently lift or move up to 25 pounds, and occasionally life and/or move more than 50 pounds with…