Patient Advocate-Part Time

Patient Advocate / Client Access Specialist

Part-time, 30 hours/week.

The Patient Advocate reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. As the Patient Advocate, you will ensure that the administrative portion of the patient visit is pleasant, accurate, and efficient. Your responsibilities include verifying patient identity, processing insurance, coordinating the registration process for all patient encounters (physician, occupational health, out‑patient lab, x‑ray, mammography, pre‑admission testing), meeting patient, family, and departmental staff communication needs, prioritizing tasks and handling emergency situations calmly, and managing the collection of co‑payments, prior balances, and other payments due at the time of visit.

• Required: High school graduate.
• Preferred: One year of experience in a clerical position; some college.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form that permits a background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while protecting against unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.