Enrollment Services Position; Admissions and Financial Aid

Enrollment Services Position (Admissions and Financial Aid)

Posting Date 09/02/2025
End Date 08/31/2026
Appointment Date 09/02/2025
Location Alpine, Del Rio, Uvalde, or Eagle Pass

Job Title
Enrollment Services Position (Admissions and Financial Aid)

Salary
$9.50 per hour up to 15-20 hours per week

Posting Details
Until Filled:
Yes

Job No.
SF9986

Department

Location
Alpine, Del Rio, Uvalde, or Eagle Pass

Eligibility Requirements

• Must be a current Sul Ross State University student enrolled at least half-time.
• Must qualify for the Federal Work-Study (FWS) program as determined by the Financial Aid Office.
• Must maintain satisfactory academic progress as defined by university policy.
• Must be available to work 15-20 hours per week in the Enrollment Services office.
• May only hold one Federal Work-Study position at a time.
• Must follow Enrollment Services policies, including limited personal phone use while on duty.
• Must not have any significant disciplinary actions pending or on record.

Preferred Experience & Skills

• Previous experience in office support, customer service, or administrative roles.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency with Microsoft Office applications, email platforms, and common office equipment.
• Strong organizational skills with the ability to multitask and work independently.
• Professional attitude and appearance.
• Bilingual in English and Spanish is a plus but not required.

Primary Responsibilities

The Enrollment Services Assistant supports both the Admissions and Financial Aid offices in providing exceptional customer service to prospective and current students, their families, and the campus community. This position requires flexibility and may also involve providing cross-departmental support during peak periods to maintain efficient operations.

The Enrollment Services Student Assistant will support the daily operations of the Enrollment Services office by providing administrative support, assisting students with general inquiries, and helping ensure the smooth delivery of enrollment-related services in admissions and financial aid. This position offers students the opportunity to gain professional experience in a fast-paced, student-focused environment.

Required Responsibilities

• Report to work on time, prepared, and follow the assigned schedule consistently.
• Must follow FERPA guidelines and maintain confidentiality of student records and information.
• Provide courteous, professional support to students, faculty and staff, and campus visitors across in-person, phone, and chat communications.
• Follow all Enrollment Services policies, procedures, and operational guidelines.
• Must support Enrollment Services during special projects and events
  , as needed.
• Regularly attend assigned shifts, required trainings, and departmental meetings.

Primary Duties (Enrollment Services, Admissions & Financial Aid)

• Assist with campus tours and warmly greet prospective students and visitors.
• Support admissions processing by scanning, filing, and entering application documents.
• Help with outreach efforts to prospective students, including answering questions and providing general information about admissions processes.
• Securely handle sensitive financial aid documents including scanning, shredding, and filing, in compliance with FERPA guidelines.
• Assist with packaging and mailing financial aid materials and help with FAFSA follow-up tasks as directed.
• Perform general office duties such as photocopying, data entry, organizing files, and preparing outgoing mail and packages.
• Support setup, staffing, and coordination for Enrollment Services events and special projects, including occasional after-hours activities.
• Maintain confidentiality and professionalism, and complete additional duties assigned by supervisors.

Learning Outcomes

• Gain experience in administrative and customer service roles.
• Improve communication, time management, and problem-solving skills.
• Develop a greater understanding of higher education operations and student services.
• Demonstrate a professional and positive attitude.
• Be adaptable and willing to assist with tasks in both Admissions and Financial Aid as needed.
• Engage in department…