Eligibility Advisor - Temporary

Job Summary

Eligibility Advisor I – Temporary – Texas Health and Human Services (HHSC)

• Agency: Health & Human Services Commission
• Department: TW Reg 08 EOAPD
• Posting Number: 12391
• Closing Date: 01/13/2026
• Salary: $2,953.25 – $4,365.66 per month (TEXAS-B-13)
• Pay Frequency: Monthly
• Shift: Day
• Telework: Eligible for Telework
• Travel: Up to 10%
• FLSA Exempt/Non‑Exempt: Nonexempt
• Work Location: 173 WILDCAT DR, DEL RIO, TX
• Temporary Position – expected ending 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status availability, tenure, and job performance.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
• Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

• Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
• Experience: One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist, or similar). Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may substitute for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This posting may be used to fill positions in other locations within the region as vacancies occur. The Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00 am to 5:00 pm. Applicants selected for hire will be required to pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud over payment with an outstanding balance must agree to repay the over payment balance as a condition of employment.

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate, please notify the person scheduling the interview.