Clerk II​/Water Distribution

• Salary/Pay Rate: $13.52/hr
  - Full Benefits

JOB SUMMARY:

Under the general supervision of the Superintendent, performs a variety of clerical duties requiring specialized knowledge of departmental operations. Performs other related duties as required.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Performs general clerical duties in support of the division.
• Answers telephone, receives customer work orders and inquiries;
  Provides exceptional customer service.
• Types and proofreads a wide variety of reports, letters, memorandums, and general correspondence.
• Performs other related work as required.
• Performs clerical functions requiring considerable discretion and specialized knowledge.
• Must always be courteous and be responsible for receiving all inbound calls and forwarding those calls as necessary.
• Provides assistance to the division; performs all support functions for the staff.
• Types and mails correspondence; assists with the preventive maintenance program as needed; assists with purchase orders and quotes; stamps and signs records daily as required.
• Assists the public with questions of policies and procedures, both in person and by telephone.
• Prepares reports, forms, charts, statements, and departmental memos.
• Screens telephone calls, takes messages, searches files, assembles information, compiles statistics, and maintains statistical records.
• Responsible for arranging, indexing, and filing of cards, letters, and documents.
• Will be required to handle dispatch procedures for the department.
• Proofreads and posts a variety of information from standardized media to various types of records.
• Maintains department personnel files and completes necessary paperwork for any changes regarding departmental personnel status.
• Performs other related work as required.

Education and Experience:

• High School diploma or GED required.
• Minimum three (3) years of related clerical experience required.
• Ability to communicate and understand the Spanish language is a plus.
• Valid Texas Driver’s License Class C required.
• Able to pass a criminal background check required.

Knowledge, Skills, and Abilities:

• Skilled in the use of personal computers, general office equipment, and 10-key calculators.
• Skilled in Microsoft Office programs; knowledge of computer operations, including spreadsheet formulation.
• Ability to interpret oral and written instructions and refer deviations, problems, or unfamiliar situations to supervisor for proper decisions and guidance.
• Ability to write reports, memos, schedules, and general correspondence.
• Skilled in oral and written communication.
• Skilled in courteously and effectively working with the public.
• Ability to manage daily workloads and meet deadlines in order to maintain efficiency within the department.
• Skilled in safety regulations, work practices, and procedures.
• Ability to work independently in the absence of specific instructions.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, other departments, and the general public.
• Ability to speak and understand Spanish preferred but not required.