Community Director

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of their assigned community to achieve company goals. The typical scope of responsibility is less than 500 units. Results will be achieved through facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/Partner relationship, information reporting and compliance with all applicable laws and company policies.

This position requires excellent communication and collaboration skills, along with strong computer and hands on-management skills.

Under the direction of the Director of Operations, the Community Director is responsible for the operational and financial oversight of their assigned community to achieve company goals. The typical scope of responsibility is less than 500 units. Results will be achieved through facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, Government/Partner relationship, information reporting and compliance with all applicable laws and company policies.

This position requires excellent communication and collaboration skills, along with strong computer and hands on-management skills.

• Performs all tasks typically associated with managing staff such as, recruit, hire, train, coach, evaluate and discipline up to and including termination of direct reports.
• Serves as Hunt’s primary liaison with the Government and maintains an open line of communication with the local and other Government entities as necessary.
• Manages the daily operations of HMC multi-family military housing property and may also include compliance with government transaction documents.
• Assumes accountability for the financial performance and operations within the approved budget of the property. The focus is maximizing cash flow after debt service. Operate within budget and purchasing guidelines.
• Guides a team in achieving income and occupancy goals by offering superior sales skills, customer service and relationship management.
• Analyzes operations and initiates change to improve the community’s performance. Identify and implement opportunities to increase revenue to enhance the asset’s value.
• Monitors internal and external market forces and develops strategies to maintain a highly competitive product to maximize occupancy. Conducts monthly market surveys and provides trend report information.
• Reports on the progress of all assigned projects. Act as liaison between on-site management and residents / military partner and communicate effectively with management when problems or changes occur.
• Provides customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests in a timely manner.
• Oversees maintenance operations to ensure compliance with HMC standard performance requirements.
• Fosters an environment of proactive and on-going marketing and advertising efforts to increase the visibility and profitability of the community. Maintains an in-depth, ongoing knowledge of the local market and economic trends and implements marketing plans accordingly.
• Performs physical inspections of all aspects of the property including but not limited to amenity spaces and all common areas and verify condition of vacant homes meet established standards for safety, cleanliness, and general appearance and appeal.
• Holds residents responsible for community expectations as described in the community handbook.
• Coordinates with…