Team Member, Petsense

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize tanks, and care for animals as required
  • Complete all documentation related to these duties
• Perform other duties as assigned.

Experience:

No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education:

A high school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

• Pet/Live Animal, pet food, pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

• Indoor environment with moderate noise
• Hard surfaces (concrete, asphalt), adequate lighting and temperature
• Shifts generally no less than 4 hours and may exceed 8 hours
• Promote a safe and productive environment and adhere to safety guidelines

• Non-sedentary position requiring movement throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasionally lift or reach merchandise overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently
• Move throughout the store for entire shifts
• Access all store areas safely
• Operate store equipment
• Read, write, and count accurately
• Communicate effectively with team and customers
• Process merchandise through POS system
• Move and transfer items weighing up to 50 pounds
• Complete all required training and certifications

This overview is not exhaustive. All duties should be performed as assigned by a supervisor.

At Tractor Supply and Petsense, our Team Members are central to our success. We offer comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual circumstances.

Apply or refer a friend through our internal portal.

Our Mission and Values guide us in creating a positive culture. We support work-life balance and provide opportunities for growth. Our Team Members are our top priority, and we are committed to providing legendary service and career opportunities.