Service Advisor - Delafield, WI

Wheel & Sprocket is a growing, nationally-recognized specialty bicycle retailer with a robust brick-and-mortar and online presence. As the face of the Service Department, a Service Advisor integrates the sales and service experience by evaluating customer bicycle issues and recommending repairs, services, parts and accessories.

• Excellent hospitality skills: be friendly and available while interacting with customers while providing great recommendations
• Follow our selling and service recommendation process while upholding the vision, mission and values of Wheel & Sprocket
• Answering phone calls, service check in and check out, creating sales and work orders, returns, S/Os, store transfers, returns and special orders
• Proper use of Ascend Multipoint inspection sheet
• Process warranty claims with Trek
• Stay current with all training materials and support in-store events
• Participate in physical inventory and cycle counts as needed

• Strong ability to communicate well with customers, colleagues and other stakeholders
• Strong work ethic to get the job done
• Possesses a creative eye and attention to detail
• Hearing feedback well and making necessary changes
• Giving feedback directly and in a candid, honest and effective manner
• Be dedicated to continuous improvement of own work and of the business
• Have positive attitude and strong sense of integrity

• 1-3+ years bicycle industry or retail experience preferred
• Technology platforms:
  Google Apps (email, calendar, drive), Ascend RMS.

This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events several times per year. This is a full-time or part-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits to those that qualify.