Retail Customer Service Associate

Join the Retail Customer Service Associate role at Fed Ex Office.

Position Summary:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. A customer service-focused team member knowledgeable in all areas of the Store’s business—including print, signs & graphics, and shipping—will take orders, coordinate activities, provide pricing and product information, and recommend appropriate Fed Ex Office products and services.

The Store Consultant will also operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

• Follow instructions of supervisors and assist other team members in performing store functions.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provide customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate Fed Ex Office products and services.
• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean, and orderly retail Store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
• Follows Fed Ex Office standard operating procedures as well as legal, HR, safety, customer service and security policies and procedures.
• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail Store.
• Able to operate with minimal supervision.
• Adheres to all Fed Ex Office team member and retail store standards, as outlined in the team member handbook.
• All other duties as needed or required.

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all Fed Ex Office employment qualifications in force at time of hiring.
• For current Fed Ex Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to…