Customer Service Rep

Description

Job Description

Department: 300 – Managed Transportation – Operations

Reports To:
Director of Operations

Direct Reports:
This role has no direct reports.

FLSA Classification:
Exempt

Updated: 6/2024

Under the direction of the Director of Operations this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

• LTL and TL order entry/validation
• Invoice Entry
• Communicate with carriers to obtain pickup/delivery updates via carrier websites, email, and phone.
• Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone.
• Communicate information needed to mitigate delivery issues with Evans’ Operations Team.
• Maintain the highest level of customer service even when under pressure.
• Perform all other duties as assigned.

Education:

N/A

Experience / Training:
Exceptional customer service skills. High level of organizational and multi-tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team-oriented. Self‑motivated, dedicated, and enthusiastic. Ability to read, write, type, speak English fluently.

Licenses /

Certifications:

N/A

Technology / Equipment:
Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software.

Education:

Bachelor’s degree preferred.

Experience / Training:
Previous experience with shipping/trucking carriers preferred.

Licenses /

Certifications:

N/A

Technology / Equipment: N/A

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.