Client Service Representative

Join Our Team as a Client Service Representative

Headline:
Deliver Outstanding Service to Pets and Their Families

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

• Competitive Salary:
  Based on experience and qualifications
• Professional Growth:
  We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package:
  Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks:
  Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

• Meaningful Work:
  Be part of a team that helps pets heal, recover, and thrive.
• Dynamic Environment:
  Manage appointments, coordinate schedules, and handle a variety of tasks each day.
• Client-Focused Role:
  Develop relationships with clients and their pets, ensuring each interaction is warm and positive.

Why Work With Us?

At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you.

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.

• A genuine interest in animal care and client service.
• Positive attitude and a collaborative approach to teamwork.
• Problem‑solving skills and the ability to adapt to changing situations.
• Attention to detail and a professional, courteous demeanor.
• Reliable, with a strong commitment to punctuality and attendance.

Schedule:

Tuesday through Saturday (required)

Expected hours: 35 – 40 per week

Apply Today If you are passionate about providing exceptional service and enjoy being part of a team that makes a real difference, we would love to hear from you. Join us in delivering outstanding care to pets and the families who love them.