Bilingual Customer Service Representative

Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720.

Bilingual Spanish/ English Customer Service Representative

¿ Te gusta ayudar a los demás?
¿ Eres fluido en inglés y español?

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands.

Job Overview

As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment.

Why You Should Join Us

• Competitive Pay:
  Starting at $19/hour, with paid training at $15/hour.
• Work Schedule:
  
  Minimum 40 hours per week, with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities:
  Clear pathways for career advancement within the company.

What We’re Looking For

• Bilingual Proficiency:
  Must speak fluent English and Spanish
• Location:
  
  Must reside in DeLand, FL, or within commuting distance
• Age Requirement:
  Must be at least 18 years old
• Education:
  
  High school diploma or GED equivalent is required
• Experience:
  
  Preferred 6 months to 1 year of relevant work experience
• Availability:
  Must have flexible availability during operating hours
• Customer Service
  
  Skills:
  
  A professional attitude and strong aptitude for customer service are essential

Key Skills

• Tech-Savvy:
  Proficient in navigating system tools to search for information and answers
• Customer Service Excellence:
  Demonstrated ability to deliver exceptional service consistently
• Reliability:
  Dependable and responsible, with a strong commitment to your role
• Critical Thinking:
  Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational
  
  Skills:
  
  Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner:
  Ability to independently learn and successfully pass the paid training provided by Foundever.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law.