Lead Receptionist

Lead Receptionist (Conviva Senior Primary Care)

Base pay range: $39,000.00/yr - $49,400.00/yr

Compensation includes a fair pay estimate with potential for higher pay based on experience, location, and performance. This full‑time role is eligible for a bonus incentive plan.

• Provide a friendly, professional front desk experience: greet patients and visitors in person and over the phone.
• Manage the appointment calendar, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Maintain accurate, confidential patient records in the Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Handle billing and payments, including collecting copays at the time of visit and updating patient accounts accordingly.
• Answer incoming calls, respond to patient inquiries, and offer general information about the practice.
• Keep the reception area organized, sanitized, and stocked with necessary materials.
• Assist with various administrative tasks such as monitoring performance metrics, conducting team huddles, and performing center administration duties in the absence of the Center Administrator.
• Serve as the subject‑matter expert for the receptionist team, providing training, guidance, and support. May travel to support multiple centers.
• Resolve patient and staff issues, escalations, or complaints in a timely and professional manner.
• Maintain patient privacy and comply with all applicable regulations, including screening for tuberculosis (TB) as part of the TB screening program.

• 1+ years of medical reception experience.
• Experience with value‑based care models and medical terminology.
• Proficiency with EMR systems and Microsoft Office (Word, Excel, Outlook, Access).
• Strong customer service skills and phone etiquette.
• Team‑player with a positive attitude and the ability to multitask in a fast‑paced environment.
• Excellent attention to detail and organizational skills.
• Passion for improving patient experiences and care.

• Experience leading a team or department.
• Bilingual in English and Spanish.

Monday – Friday, 8:00 am – 5:00 pm (40 hours per week)

All interviews will be conducted via Hire Vue, an online video interview platform.

Humana, Inc. offers competitive benefits including medical, dental, vision, 401(k), paid time off, parental leave, disability coverage, life insurance, and other wellness programs.

Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with all federal and state laws and policies, including affirmative action under Section 503 of the Rehabilitation Act and Title VII.