On-site technical support specialist

Must have:

• An Associate's degree in Information Technology, Computer Science, or a related area, or equivalent professional experience.
• A minimum of 3 years in IT technical support roles, including at least 1 year in a Level 2 support capacity.
• Solid understanding of computer hardware, software, and networking principles.
• Experience with operating systems such as Windows, MacOS, and Linux.
• Familiarity with ticketing systems and remote support tools.
• Strong problem‑solving skills and the ability to perform well under pressure.
• Excellent communication and customer service abilities.
• Ability to manage time effectively and work independently.
• Capability to lift up to 50 pounds and a valid driver’s license for travel between sites.

• Deliver on-site technical support and maintain IT assets, including computers, printers, servers, networking devices, and software applications.
• Respond promptly to service tickets and manage the remote support queue, ensuring all issues are resolved based on priority and within designated SLAs.
• Troubleshoot, diagnose, and resolve complex hardware, software, and network issues.
• Conduct regular system checks and preventive maintenance to maintain stability and security within the IT environment.
• Collaborate with vendors for warranty and repair services.
• Assist in the implementation of new hardware, software deployments, and system upgrades.
• Create and maintain thorough documentation for systems, processes, and inventory.
• Train and guide users to promote the efficient use of IT resources.
• Implement and monitor IT policies and procedures to ensure compliance with company standards and regulations.
• Participate in on‑call rotations for after‑hours support, as required.

This position involves working in both a professional office environment and at various on-site locations. On-site duties may include exposure to data centers or server rooms, and occasional travel to different sites within the designated region will be necessary. If you are a proactive individual with a passion for technology and a commitment to delivering outstanding technical support, we would love to hear from you!

Apply now to become a part of our team and elevate your career.

Job Type: Full-time
Pay: $18.00 – $30.00 per hour

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Work Location:

In person