Self-Checkout Associate

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You will actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries.

• Protect inventory losses or fraud at self-checkout lanes, continuously providing exceptional customer service and intervening with appropriate responses when necessary.
  • Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
  • Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
  • Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
  • Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provide outstanding service in the Self-Checkout lanes according to SEG service standards.
  • Proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience.
  • Engage customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
  • Continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner.
  • Monitor regular lanes for excessive traffic and invite waiting customers to use while maintaining a positive attitude.
  • Aid actively in scanning products for those who may require assistance.
• Keep work area clean, orderly, and free from safety hazards.
  • Stocks front-end products: ensures self-checkout area is fully stocked with required supplies and/or tools.
  • Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs.
  • Returns carts to shopping cart corral.
• Performs other job-related duties as assigned.

• Must be at least 18 years of age to perform job functions.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.

Location:

Store