Customer Service Representative - Technical Support

We are seeking a Customer Service Representative to deliver world‑class support to our customers across Canada and retail markets (Lowe's, Menards, Home Depot). This role is ideal for someone who enjoys problem‑solving, technical troubleshooting, and helping customers with self‑installation inquiries.

• Respond to customer calls and emails with professionalism and urgency.
• Troubleshoot product performance and application issues.
• Coordinate warranty returns and evaluate products for warranty eligibility.
• Process replacement orders or issue credits as needed.
• Maintain accurate records in SAP, Salesforce, and CAR systems.
• Communicate effectively with internal teams and elevate issues when necessary.
• Assist customers with product‑related questions and documentation.
• Conduct internal and external product evaluation trainings (minimal travel).
• Help develop and maintain training materials.

Monday‑Friday, 7:30 AM‑4:00 PM | Hybrid (WFH Wednesdays & Fridays)

Training: 2‑4 weeks onsite, ideally 9:30 AM‑6:00 PM

• Experience with Salesforce and SAP preferred.
• Knowledge of pumps and plumbing is a plus.
• 1+ years of customer service in any environment that includes product troubleshooting.
• Strong communication and customer service skills.

You’ll be part of a close‑knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross‑functional support.

Contract to Hire position based out of Delavan, WI.

Pay range: $21.00 ‑ $21.00/hr.

Benefits (subject to eligibility and employment length):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Delavan, WI.

This position is anticipated to close on Dec 1, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.