Manager-Field Services

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Manager-Field Services
, you'll lead high-performing Field Services teams across assigned markets, driving operational excellence and customer success. You'll cultivate a team culture centered on delivering exceptional customer service and technical excellence while maintaining the highest standards of professionalism.

What to Expect

• Work Location
  : 120 South Wright Street, Delavan, WI
• Type of Position: Full Time – 40+ hours per week
• Hours: Monday-Friday 8:00am-5:00pm CST including 24/7 on-call to support our customers, network and Field Service Technicians.
• Sign-on bonus: $3,500

Extra Benefits That Set Us Apart

• Day-one benefits package - medical, dental, vision, and life insurance
• All-expenses-paid vacation opportunity for top performers
• TDS discounted services available!
• 3 weeks of paid vacation and 2 weeks of paid sick time per year
• Paid company holidays
• 401K program with employer match
• Paid parental leave
• Tuition assistance

• Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.
• Maintains good working relationships with all adjacent teams.
• Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.
• Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.
• Ensures compliance with all TDS policies, processes and procedures.
• Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).

Required Qualifications

• Bachelor's Degree (or higher)
  -OR- 4+ years professional work experience.
• 3+ years in the telecommunications industry.
• 3+ years in a supervisory role or equivalent leadership experience.
• Must have and maintain a valid driver's license.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available to work off hours when situations dictate.
• Strong technical background a plus. Should include an understanding of telephony including:
  Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
• Lightwave transmission system experience preferred.
• Solid understanding of SONET theory and operation.
• Extensive knowledge of fiber restoration practices and procedures.
• Solid understanding of OSHA safety requirements and guidelines.
• Ability to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks.
• Ability to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
• Possesses a sense of urgency and a "can-do" attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Enjoys working with people and team building (i.e. teaching, coaching).
• Computer proficiency required.
• Ability to multi-task and maintain a sense of urgency related to each separate issue.
• Ability to handle stressful network outages, and/or customer impacting situations in a calm manner.

Benefits

Associa…