RGA Coordinator

Job Summary

As a team member, you will advocate for both the team and customer, auditing and checking all returned materials to ensure correct items are received, performing inventory transactions, and collaborating cross‑functionally to root cause analysis and corrective actions.

• Follow written and/or verbal instructions and perform dimensional inspections using measurement and test equipment such as micrometer, caliper, dial indicator, height gage, profilometer, bore gage, gage blocks, surface plate, plug gage, thread gage, and hardness tester.
• Evaluate customer and/or distributor returned materials to determine root cause of non‑conformities. Prepare reports and update SAP accordingly.
• Communicate findings cross‑functionally with Customer Service, Supplier Quality, Product Engineering, and other affected departments.
• Verify and count returned materials received to assure that shipping papers and materials match and work to resolve discrepancies.
• Restock returned material in the appropriate inventory location.
• Update inventory records and necessary reports.
• Receive and verify all returned goods, update SAP, add any line text if needed based on damages or changes, and send parts to specified department.
• Communicate across departments to identify and help resolve inventory discrepancies, provide quality updates and other information as needed.
• Evaluate purchased and machined components for pumps, valves, heat exchangers, homogenizers and end items for conformance to drawing specifications.
• Investigate customer complaints, focusing on containment and root causes/corrective actions.
• Assist in production or material handling part identification investigations.
• Comply with all quality, safety regulations, and procedures (ISO 9001).
• With minimum supervision, apply knowledge and experience to solve problems to ensure product quality.
• Other duties as assigned.

• Ability to read and interpret complex documents such as engineering drawings.
• Ability to write or edit documentation such as SOPs, procedures and work instructions.
• Able to manage multiple priorities and/or projects.
• Must have working knowledge in the use of measurement tools which can include micrometers, calipers, and other related equipment.
• Good communication, problem solving and troubleshooting skills.
• Ability to verbally and electronically communicate effectively with others.
• Ability to become certified to operate material‑handling equipment (such as forklifts, scissor lifts, etc.).
• Ability to understand and use basic math skills in addition, subtraction, division, and multiplication.
• Strong attention to detail and organizational skills.

• A high school diploma or equivalent preferred with a minimum of two (2) years of relevant experience.
• Computer knowledge is required: SAP, MS Word, Excel.
• Experience using basic inspection tools required.

While performing the duties of this job, the employee is regularly required to walk, reach with hands and arms, and talk or hear. The employee frequently is required to stand and use hands and fingers, handle or feel objects, tools, or controls. The employee occasionally is required to sit. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. Specific PPE is required within the cell.

SPX FLOW employees are expected to behave in accordance with our company values as outlined below.

Quality encompasses all aspects of SPX FLOW’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and the quality systems. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

SPX FLOW is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Entry level

• Full‑time

• Other

• Industrial Machinery Manufacturing