Client Success Representative

Client Success Representative (CSR)

Are you a team player driven by delivering unparalleled client service and satisfaction? As a Client Success Representative (CSR) you are responsible for delivering an exceptional client experience and ensuring long‑term client retention.

This role supports the sales process by providing accurate quotes, tracking the progress of sales orders, sourcing and requisitioning materials and services, and coordinating shipments and service delivery.

With a client‑first mindset, the CSR facilitates clear and timely communication to clients, the sales teams, vendors, and the fulfillment team to ensure best‑in‑class client satisfaction and to maintain and enhance long‑term client loyalty.

• Proactively update clients on order status, materials, changes, or delays.
• Respond promptly to inquiries, providing accurate information and solutions.
• Generate accurate quotes, sales orders (SOs), and purchase orders (POs).
• Maintain data accuracy in Net Suite and CRM, updating shipment dates based on vendor and client expectations.
• Engage vendors for pricing, stock, and lead times; record all client and deal interactions in the CRM; assist with daily inventory movement.
• Support team members to ensure a best‑in‑class client experience.

• Review and follow up on open quotes with Sales, ensuring timely closure and accurate pipeline maintenance.
• Collaborate with Sales to resolve concerns and close deals.
• Maintain and update long‑term delivery schedules and related orders.
• Update clients on upcoming delivery timelines and delays.
• Review CRM entries for accuracy and completeness.
• Collaborate with Warehouse teams to review stock levels for upcoming orders.
• Participate in team meetings to share feedback on client interactions and challenges.

• Review performance against metrics and team goals with the Client Success Manager.
• Analyze client feedback and propose process enhancements.
• Verify all prior months' POs and SOs have shipped or have updated ship dates.
• Provide feedback to the Supply Chain team on vendor lead times, low inventory, stock availability, and delivery performance.
• Engage in professional development and training activities.

Our Purpose – We create opportunities for our clients to build broadband networks connecting communities across America. We offer enterprise resources to plan builds, supplement funding, manage materials, and acquire equipment. We pride ourselves on strong client relationships, deep industry expertise, and a relentless focus on delivering the best client experience. Our core values:
Be Passionate, Be Dependable, Be Caring, and Be Curious.

• Competitive Benefits Package:
  Medical, Dental, Vision, 401k Matching, 10 Company Holidays.
• Investment in your Community, Personal Development, and Health & Well‑Being.
• 4 hours of community service time per month.
• 4 hours of personal development time per month.

Apply today and be a part of creating opportunities!

• Associate

• Full‑time

• Technology, Information and Internet

Medical insurance, Vision insurance, 401(k), Pension plan.

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