Customer Account Specialist - 2nd Shift

CUSTOMER ACCOUNT SPECIALIST - 2nd Shift (2pm-1030pm)

Primary Functions:
The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports, and works very close with all departments to ensure all customer requests are handled in a timely manner.

• Processing cross docks
• Holding product and dealing with customer rush shipments
• Verifying inventory and notifying customers of potential shortages
• Reviewing receipts/outbounds and charges that apply
• Process hold/release of inventory
• Answering phone
• Researching OS&Ds and creating reports
• Posting inbound and outbound orders
• Inputting orders on time to be shipped on pools
• Cut logs and adjustments
• Researching customer requests
• Reporting on turn times
• Ensuring electronic transactions are not failing
• Import and export responsibilities
• Promptly perform Trace requests

Cross training for shipping office for Saturday rotation.

• Location:
  
  Milford, DE – Customer Service Department
• Reports To:
  
  Customer Accounts Manager
• Travel: 0%
• Job Type, EEO, and Job Code:
  Full-Time, Non-Exempt, C2-20

• High School Degree preferred

• 1 to 3 years preferred
• Excellent communication skills, written and oral
• PC, leadership and planning skills helpful
• Experience in AS400, SAP, Word, Excel and PowerPoint preferred
• Experience with warehouse paperwork preferred

• Good arithmetic, reading, and typing skills
• SIT and/or STAND for extended periods of time
• Ability to see, speak and hear
• Work overtime as needed
• Physical effort associated with using the computer, occasional standing, walking, lifting needed
• Understand and follow verbal instruction, written instruction and company policies
• Starter that can work independently and coordinate with others
• Follow safety procedures at all times
• Ability to manage stress and productivity guidelines

• Always maintain a professional manner in appearance and communications
• Participate in staff and/or customer meetings if required
• Initiate action to prevent occurrence of any non-conformities relating to product, process, and quality systems
• Identify and record any issues relating to product, processes and/or quality
• Initiate, recommend, or provide solutions through appropriate channels
• Verify the implementation of solutions
• Follow posted security procedures at all times while in the building
• Participate in Safety and Educational Training

A great company with great people. Full-time employees not under contract are offered 401K and Educational Assistance after 1 year, if elected Blue Cross Blue Shield and after 90 days of service, Company Life Insurance, and a bunch of other great perks.

• The above job description may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.