Mediation​/Arbitration Officer

Summary Statement

This position will be responsible for mediating landlord tenant cases.

• Interviews landlords and tenants in eviction cases to assess nature of complaint and relief sought; explains procedures for mediation and proceeding to trial.
• Conducts mediation session with landlords and tenants to define issues, assess relief sought and negotiate mutually acceptable terms; prepares written agreements stating conditions of agreement and submits to judge for approval.
• Prepares report to judges regarding outcome of the mediation and describing participation of the parties.
• Prepares and maintains accurate statistical records of number and disposition of cases.
• Provides information on court functions and jurisdiction to landlords and tenants involved in eviction proceedings.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor's degree or higher in Behavioral Science or Social Science or related field.
• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in interviewing using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Knowledge of mediation or arbitration.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire's Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)./

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.

Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab aware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call . TDD users should call the Delaware Relay Service Number for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.