Patient Access Specialist

Location

US:

DE:

Milford

Post Date

10/10/2026

Category

Clerical/Administrative Support

Close Date

Employment Type

Employee

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand
-alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location:
Sussex Campus Hospital

Status: Full Time 80 Hours

Shift: Variable

SALARY RANGE:17.40 - 26.10 HOURLY

Under the supervision of the Patient Access, Supervisor and Team Lead, the Patient Access Specialist I (PAS I) performs complete and accurate registration and admissions functions to provide information for continuity of care and revenue cycle efficiency. The PAS I is an entry level position with the responsibility to obtain and verify demographic, insurance, and eligibility information during the registration process including point of service payments.

Provides payment estimates for out-of-pocket costs. In this role the PAS I is assigned to one department/location.

The PAS I must demonstrate competence in each essential duty to become eligible for the PAS II position. A minimum of one-year patient registration experience in the assigned department is required for consideration for PAS II.

• 1. Customer Service; meets the needs of the patient/ patient representative by using clear and respectful communication while obtaining necessary information.
• 2. Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilizes Epic, payer websites or telephone for insurance verification. Obtain current copies of insurance cards and photo identification. Secures patient signatures for required forms.
• 3. Enter data related to procedures, tests, and diagnoses (when applicable). Determines the need for medical necessity and follows the advanced beneficiary notice process when appropriate based on pre-established guidelines.
• 4. Obtains and verify the accuracy of physician orders for tests and procedures to minimize risk to hospital reimbursement.
• 5. Identify the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account (when applicable).
• 6. Ensure authorizations (pre-certifications, prior authorization, referrals) are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues.
• 7. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies.
• 8. Perform point of service collections:
  Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their co-payments, deductibles, co-insurance, deposit amounts and outstanding balances. Documents payments/actions in the EHR and provides the patient with a payment estimate (when applicable). Follows cash drawer balancing procedures, as appropriate, reconciles payments against deposit totals.
• 9. Review and resolve account errors in assigned work queues.
• 10. Maintain qualitative and quantitative individual and team performance targets.
• 11. Responds to disaster and mass casualty situations in a calm and appropriate fashion. Maintains and understands the emergency management processes and procedures specific to that unit.
• 12. Adheres to department and system policies. Interact with co-workers, visitors, and other staff consistent with the Bayhealth values.
• 13. Scheduling (as applicable) – may need to schedule appointments, following…