Director - Front of House

Department: Leadership

Reports To: Senior Leadership Team (GM & AGM), Owner/Operator

Location: Chick-fil-A North Dupont Hwy

Hourly Pay Range: $23.00-$26.00

Date Revised: November 2025

The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to "Be the most caring company in the world."

• Champion Chick-fil-A North Dupont Hwy’s Vision, Mission, and Values in every guest and team interaction.
• Model servant leadership and create a culture of genuine care, positivity, and teamwork.
• Lead by example, demonstrating professionalism, humility, and consistency under pressure.
• Build an environment of trust and respect between Team Leaders, team members, and guests.

• Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment.
• Ensure consistent execution of the Core 4 behaviors
  , 2nd Mile Service
  , and HEARD guest recovery model
  .
• Proactively address guest feedback and implement solutions for recurring service issues.
• Partner with the General Manager & Assistant General Manager to monitor guest experience metrics (order accuracy, speed of service, satisfaction scores).
• Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience.

• Lead and develop FOH Team Leaders and Team Members through regular coaching, 1:1 check-ins, and performance feedback.
• Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles.
• Promote accountability for team performance, professionalism, and adherence to brand standards.
• Support the recognition and celebration of team achievements and milestones.
• Assist in leadership development and succession planning for future FOH leaders.

• Maintain a clean, organized, and guest-ready Front of House environment at all times.
• Oversee daily shift execution, ensuring proper staffing, breaks, and labor management.
• Support scheduling, inventory control, and labor budgeting for FOH operations.
• Partner with BOH leaders to ensure smooth communication and teamwork across the restaurant.
• Ensure compliance with all health, safety, and food handling standards.
• Execute safe daily critical checks and ensure operational readiness during all dayparts.

• Manage FOH cost control measures including waste, labor, and product utilization.
• Maintain cash handling procedures, deposits, and register accountability.
• Contribute to the achievement of overall restaurant profitability and performance goals.

• Attend and contribute to leadership meetings.
• Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement.
• Utilize internal communication platforms (One Click, iMessage, etc.) to share updates and ensure team alignment.

• Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance.
• Demonstrate a proactive, problem-solving mindset.
• Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed.
• Maintain composure in high-pressure situations and lead the team…