Management Head, Operations Management

The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership.

This role is about organization building, discipline, execution, and long-term growth, not just sales.

The Country Head sets the culture, governance, and performance rhythm for the entire USA business.

The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance.

This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.

• Own complete USA P&L: revenue, gross margin, cost, working capital
• Define annual and quarterly business plans
• Ensure pricing discipline and profitable growth
• Drive service revenue and installed-base monetization

• Own full USA P&L: revenue, margin, opex, working capital, cash flow
• Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage)
• Enforce pricing/discount governance and profitable mix
• Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs)
• Establish performance tracking: plan vs actual, corrective actions, lessons learned

• Hire, develop, and lead Zone Heads and leadership team
• Build strong Sales, Applications, Service, and Operations culture
• Establish accountability, review cadence, and performance discipline
• Ensure right talent, right cost, right productivity

• Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance)
• Create a high-performance culture: clarity of roles, accountability, cadence, standards
• Own leadership development: coaching, performance planning, evaluation, succession planning
• Ensure organizational design supports scale (territory coverage, service footprint, parts readiness)
• Partner with global HR/legal to ensure compliance with employment requirements and company values

• Define go-to-market strategy (direct sales focus)
• Drive territory expansion and key account penetration
• Oversee funnel quality, forecasting accuracy, and conversion
• Manage strategic customers and high-value negotiations

• Define GTM strategy (direct + strategic partners where needed) aligned to global goals
• Drive territory expansion, vertical strategy, and key-account penetration
• Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance
• Own strategic negotiations and executive customer relationships
• Strengthen proposal/application capability: right solution, right risk, right margin

• Ensure strong coordination between Tech Centres and Central Warehouse
• Drive machine uptime, service response, and customer satisfaction
• Oversee inventory strategy, spares availability, and repair TAT
• Reduce repeat failures and improve reliability perception

• Ensure seamless coordination across Tech Centers, central warehouse, and field service
• Establish service operating standards: response time, first-time-fix, uptime, escalation protocol
• Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control
• Reduce repeat failures…