Store Manager Hockessin

If so, we are looking for a Retail Store Manager to open and lead our new store at Lantana Square in Hockessin, Delaware. This is a rare opportunity to build a store from the ground up — hiring and training the opening team, setting up operations, and establishing a culture of excellence from day one. This role combines leadership, mission integration, operations management, and customer engagement to ensure the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

• Lead the pre-opening and launch of our new Lantana Square store, partnering with leadership on store setup, merchandising, fixtures, and grand opening activities
• Recruit, hire, and train the store’s opening team, building a strong, mission-driven culture from the start
• Build relationships with the Hockessin community, local businesses, and donors to establish the store as a trusted neighborhood destination
• Lead a safe, compliant workplace, maintaining the highest standards in safety practices and regulatory compliance
• Drive sales, revenue, and production performance, consistently meeting or exceeding monthly goals
• Manage labor efficiency and payroll performance, optimizing scheduling and maintaining target wage-to-revenue ratios
• Recruit, interview, and develop talent to maintain strong staffing levels and a high-performing team. Coach team members through training, feedback, and performance planning
• Oversee all point-of-sale and cash handling operations, ensuring accuracy and accountability
• Maintain daily reporting and operational records, including sales, donations, labor hours, and inventory
• Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
• Use technology and scheduling tools to streamline operations and communication
• Protect company assets through inventory control, loss prevention, and security best practices
• Ensure all team members complete onboarding, safety, loss prevention and role-specific training in a timely manner
• Support special projects, store events, and community initiatives as needed

• Bachelor’s degree in business, retail management, operations, logistics, sales, or a related field or at least 4 years of relevant retail or operations leadership experience
• Demonstrated success supervising teams and managing retail sales and/or store operations
• Experience executing operational strategies, meeting performance goals, and driving results
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
• Demonstrated ability to lead operations to provide top quality service to internal and external customers
• Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
• Ability to work in a diverse, rapidly changing environment
• Must possess strong logistical, problem solving and…