Horizontal Process Design Consultant - Enterprise Transaction Services-Transformation, Initiatives, and Process Office

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.

Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsible for analyzing, designing, and optimizing business processes that support Transformation objectives. Partners with business leaders and subject matter experts to identify improvement opportunities, develop business cases, and implement sustainable solutions that drive efficiency, productivity, quality, and risk reduction.

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

• 3+ years relevant work experience with business and technology projects including process improvement/re-engineering and technology change efforts
• Experience in process design, business process improvement, operational excellence, or business transformation roles.
• Strong knowledge of Lean Six Sigma, Design for Six Sigma (DFSS), and process improvement methodologies.
• Proven ability to influence stakeholders and lead cross-functional initiatives.
• Strong analytical, problem-solving, and project execution skills.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy
• Ability to facilitate meetings, capture key outcomes/actions and own product documentation
• Intermediate proficiency using Microsoft Office products such as Copilot, Word, Excel, PowerPoint, Project and in Visio
• Strong decision making skills with an assertive and proactive communication style
• Strong communication skills (verbal, written and presentation) and active listening skills
• Must be proficient in data management to include strong…