Customer Service Assistant

At SourcePoint, we take pride in the meaningful work we do and the positive impact we have on the lives of older adults in Delaware County and their families. Our customer service members are the gatekeepers of our agency, often offering the first friendly hello to those seeking assistance. We are seeking someone to join the team who supports SourcePoint's mission, values their work, and thrives in an upbeat environment.

Under the supervision of the Customer Service Supervisor, the primary responsibility is to perform all customer service operations in a way that ensures a professional image and a positive experience for all members, guests, and clients. This position offers flexibility with work schedule, including day, evening, and Saturday hours. Hours may vary during times when required to cover shifts for other employees.

Reports to: Customer Service Supervisor

FLSA: Part-time. Non-Exempt.

Starting Pay: $16/hour

Customer Relations

• Greets the public in a pleasant and professional manner, as this is the agency’s first point of contact, to ensure a positive image of the organization.
• Assist guests, members, and clients with registration for various programs, membership, events, products, and services, and record cash receipts and credit card payments.

General Office Support

• Manage the telephone system professionally - answering telephone calls and routing all callers and guests to the appropriate staff person.
• Maintain mailing lists and databases, perform data entry and clerical duties as assigned, and assist staff members with administrative tasks as needed.
• Assist with special events as necessary; perform errands as needed, which may require a vehicle.
• Must have a thorough understanding of all services provided by SourcePoint and be able to field basic inquiries and communicate information to the public.
• Must be able to adapt to change and new procedures as the organization grows and adapts to the needs of our customers.
• Learn applicable software and program offerings to continually improve performance.

Other Duties

• Support other team members and departments as needed to advance the organization’s mission.
• Attend staff meetings and training, as required.

• Must handle stressful situations while maintaining a calm demeanor.
• Ability to type, perform data entry, and process transactions using assigned software
• Ability to operate a variety of office equipment such as a computer, copier, telephone, calculator, FAX machine, postage meter, folding machine, and other equipment necessary to perform duties.
• Perform copying and collating tasks, office mailings, and related duties.
• Must enjoy working with older adults and have the patience to assist them with their needs.

• Two years of experience as a Customer Service Assistant, Clerk, Receptionist, or Secretary in an office environment preferred.
• Cooperative team player with excellent interpersonal, verbal, and written skills.
• Experience with Active Net or other registration software, cashiering, and transaction processing, Microsoft Office Suite, Word, and Excel preferred.

• Flexible schedule, including evenings and Saturdays as required.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional work that requires moving objects up to 20 pounds.
• Occasional work that requires a valid driver’s license.

In any organization, particularly a small one, you may need to assume new responsibilities to ensure continuity of operations. Other organizational needs are expected to emerge, which will be assigned to the Customer Service Assistant.

SourcePoint helps Delaware County adults 55 and better live safely at home and stay…