Specialist, Student Support & Retention Delaware

Compensation Type:
Hourly

Compensation: $20.85

The Specialist, Student Support & Retention develops meaningful relationships with students throughout their educational journey and provides individualized support designed to improvepersistence, academic achievement, credential completion,graduation, and transfer readiness at the Delaware Campus. The Specialist utilizes data-informed practices and student successtechnologies to identify at-risk students and implement targetedinterventions that support student success. This position serves avaried student population including commuter students, adult learners, first-generation students, workforce-development students, rural learners, and students from historicallyunderserved populations.

• Supports and maintains comprehensive student outreach, case management, and retention initiatives designed to promoteenrollment persistence, academic success, and credentialcompletion. Proactively engages students through targeted outreach campaigns, individualized support plans, and guided referrals tocampus and community resources.
• Monitors student progress utilizing early alert systems,retention analytics, and other predictive indicators to identify at-risk students and coordinate timely interventions. Collaborates with faculty, advisors, and student services partners to resolvebarriers to success, improve term-to-term retention, increaseregistration yield, and support achievement of campus enrollmentand completion goals.
• Maintains accurate case documentation, tracks interventionoutcomes, and evaluates the effectiveness of retention strategies through data-informed decision making and continuous improvementpractices.

• Provides student support through resource referral, data management, and collaborative services that promote student persistence. Utilizes student information systems and retentiontechnologies to document interactions, track outcomes, maintain records, and support assessment and reporting activities.
• Collaborates with faculty, Academic Advising, Financial Aid,Career Services, Counseling Services, Accessibility Services,Tutoring, and community partners to connect students with resources and remove barriers to success. Participates in student success initiatives, campus committees, and cross-functional teams.
• Provides professional customer service to students, faculty,staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals. Maintains confidential records and assists with data analysis, reporting, and performance measurement tosupport campus operations and planning. Handles testing centerduties as needed.

• Assists in implementing retention-focused programs, workshops,student success initiatives, orientation activities, and engagement opportunities that foster connection to the College. Supportscommuter and adult learner engagement efforts.

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Hours may include working outside of a normalworkweek schedule with non-traditional work hours such as 11 am-7pm/12 pm-8 pm.

• High School Diploma or GED
• Two (2) years of experience in one or more of the following:
  
  Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, Community College Student Services.
  
  Experience working with Community college students, Adult learners,First-generation students, Rural and commuter student populations.
• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).
• An appropriate combination of education, training, coursework,and experience may qualify a candidate.

CSCC has the right to revise this position description s position description does not represent in any way a contract of employment.

Full time

40