Experienced 911 Dispatcher​/Telecommunicator

Job Overview

We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.

b1+ Years = $31.02 an hour
2+ Years = $32.43 an hour
3+ Years = $33.88 an hour
4+ Years = $36.42 an hour

Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.

While we would prefer candidates with certifications in CPR/AED, APCO PST1, and emergency medical dispatch, we are willing to train the right candidate with the minimum experience.

DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department. DELCOMM is a CALEA-accredited employer.

Individual reports directly to a Tour Commander.

Shifts are irregular, including nights, weekends, and holidays. Shifts are biannually based on seniority.

Shifts:

First Shift – 6:00am to 2:00pm
Second Shift – 2:00pm to 10:00pm
Third Shift – 10:00pm to 6:00am

Training Process:
All team members complete a thorough training process. The process consists of the following five phases:
Phase 1 – Classroom Training;
Phase 2 – Call-taking;
Phase 3 – Fire Dispatching;
Phase 4 – Law Enforcement Dispatching;
Phase 5 – Independent/Evaluation Only.

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
• Processes radio communications for public safety responders, and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and maintains effective working relationships with emergency response personnel;
• Aids management by recommending operational procedures to the supervisor;
• Identifies and reports equipment problems and outages to the supervisor;
• Supports the Database Technician in the maintenance of the electronic and manual databases;
• Drives to the Emergency Operations Center, back-up Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Hold as confidential, all aspects of the job;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Any other duties as assigned;

Must have high school diploma or GED. Familiarity with computers and basic computer applications. Keyboarding experience. Must successfully complete and maintain certification in CPR/AED, all current APCO required disciplines, NIMS certifications, and any other required standards within one year. Must possess a valid driver’s license and acceptable driving record. Must meet and maintain qualifications for driving on county business at all times, including insurability.

Must maintain all required licenses and certifications as a continued condition of employment.

Equal Opportunity Employer M/F/D/V

January 11th - Job post closes

January 14th - Deadline for candidates to view an informational video and fill out a survey

January 21st - Candidates who indicated they would like to move forward, must complete Criticall testing by this date

February 2nd to 9th - Phone interviews begin. Dates for in-person interviews will be revealed to selected candidates.