Service Quality and Safety Manager

Job Description

As a member of the Global Services team and a partner to the Regional Services Leaders/Teams, the Global Services Quality and Safety Manager is a strategic leader and the central authority for all Quality and Safety matters across the enterprise. This role ensures global alignment of standards, drives rapid escalation and resolution of critical issues, and champions a culture of operational excellence.

Acting as the global integrator, the position partners with regional manufacturing and service organizations to implement robust governance, mitigate risks, and deliver world‑class quality and safety performance. In addition, this leader is responsible for building and embedding a strong Quality and Safety methodology and culture across the organization, ensuring that best practices are standardized and embraced at every level. Through proactive monitoring, continuous improvement initiatives, and cross‑functional collaboration, this role safeguards compliance, enhances customer trust, and strengthens Vertiv’s reputation for reliability and safety worldwide.

As a member of the Global Services team and a partner to the Regional Services Leaders/Teams, the Global Services Quality and Safety Manager is a strategic leader and the central authority for all Quality and Safety matters across the enterprise.

• Global Leadership & Governance:
  Define and enforce enterprise‑wide Quality and Safety standards, ensuring alignment across all regions and compliance with international regulations.
• Strategic Escalation Management:
  Serve as the global authority for critical Quality and Safety issues, leading rapid escalation protocols and driving resolution strategies that protect customers and the business.
• Policy Development & Harmonization:
  Influence global policies and harmonize regional practices to create a unified framework for Quality and Safety excellence.
• Cross‑Functional Influence:
  Partner with senior leaders in manufacturing, service operations, and EHS to embed Quality and Safety into operational strategies and decision‑making processes.
• Performance & Risk Oversight:
  Establish global KPIs, monitor performance trends, and proactively identify risks to prevent incidents and ensure continuous compliance.
• Continuous Improvement Leadership:
  Champion enterprise‑wide initiatives, including Kaizen events and structured problem‑solving, to elevate product and service quality and reduce safety risks.
• Executive Reporting & Insights:
  Deliver actionable insights and strategic recommendations to senior leadership, shaping global priorities for Quality and Safety.

• Bachelor’s degree in Engineering, Quality Management, Safety Management, or related discipline.
• Minimum 8–10 years in Quality and Safety roles within global manufacturing or service operations.
• Proven track record of managing multi‑regional programs and driving enterprise‑wide initiatives.
• Experience with ISO standards, EHS regulations, and global compliance frameworks.
• Deep understanding of quality systems, safety protocols, and risk management methodologies.
• Familiarity with Lean, Six Sigma, and continuous improvement tools.
• Knowledge of regulatory requirements across multiple geographies.
• Ability to influence global policy and harmonize regional practices.
• Strong stakeholder management and cross‑functional leadership capabilities.
• Skilled in escalation management and crisis resolution at an enterprise level.
• Advanced data analysis skills for monitoring KPIs and identifying trends.
• Expertise in root cause analysis and structured problem‑solving techniques.
• Exceptional written and verbal communication skills for executive reporting and global coordination.
• Ability to present complex information clearly to senior leadership and diverse teams.
• Certifications (Preferred):
  Six Sigma Black Belt or Green Belt, ISO Auditor Certification, CSP (Certified Safety Professional) or equivalent.
• Experience in a medium‑to‑large industrial or technology organization.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
• Analytical skills to understand the impact of recommendations on the organization.
• Exceptional communication skills…