Executive Director - LPC

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Executive Director is responsible for the overall operations and supervision of a life plan community in accordance with company standards and federal, state, and local standards, guidelines, and regulations with a focus on strategic and financial planning, resident/patient care, and employee and customer/community relations to ensure the highest degree of quality care and services are maintained at all times.

Essential Activities and Tasks Quality, Compliance, and Risk Management - 20%

• Ensures that written policies and procedures are developed, implemented and adhered to.
• Ensures that the resident rights are well established and maintained at all times.
• Works with department directors to ensure quality standards are met or exceeded. Ensures success of all regulatory audits.
• Remains current with legislative and regulatory changes that impact the life plan community. Remains current with gerontological and service advances.
• Ensures a Resident Council is maintained and operates regularly.
• Reviews resident and employee concerns/complaints and maintains written records of action taken.
• Assume the duties and responsibilities of the Administrator in his/her absence.
• Ensures that all areas within the facility, and the property grounds, are well-maintained in a clean, sanitary, and safe manner. All resident and visitor areas should also be welcoming and attractive.

Marketing and Relationship Management - 20%

• Oversees the development and implementation of marketing, referral source relationship management and branding strategies, systems and processes in order to achieve census targets and communicate desired messages.
• Partners with the local Director of Marketing to identify, build & sustain referral source relationships to drive census and revenue growth.
• Reviews sales reports, pipeline forecasts, and marketing budget/ROI.
• Participates in marketing and relationship management efforts as necessary.
• Reinforces to all staff their role in marketing and census attainment.

Financial Management - 20%

• Develops a balanced budget.
• Oversees financials on a monthly basis to ensure that annual budget and other financial targets are met. Provides guidance and leadership on corrective measurements to correct budget when unexpected costs or reduced revenues occur.
• Partners closely with staff on billing, reimbursements, accounts receivable and cash management.

People Management and Development - 20%

• Supervises the life plan community staff.
• Fosters a positive work environment that attracts, retains, and motivates employees.
• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Resident and Community Relations and Fundraising - 10%

• Interacts with residents and families to ensure that quality care and positive resident/staff relations are taking place.
• Fosters positive relationships with churches, community, civic and/or aging service organizations, government and regulatory agencies, and other key constituents.
• Represents community/organization at various functions, planning meetings, and with the general public overall.
• Works…