Retail Team Lead Hockessin

If so, we are looking for a Team Lead to help open our new store at Lantana Square in Hockessin, Delaware. This is an exciting opportunity to be part of a store launch from day one — helping set up the sales floor and backroom, train new team members, and build a strong store culture. As a key holder and member of the Management Support Team, the Team Lead oversees and participates in day-to-day store activities including safety compliance, front end and backroom operations, sales, production, and customer service — directly supporting job training and employment programs in our community.

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

• Support the store management team with the opening of our new Lantana Square store, including store setup, merchandising, and grand opening activities
• Follow safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets
• Serve as manager on duty, supervising team members on shift and overseeing front end and backroom activities
• Handle store opening and closing activities as a key holder, as directed by the Store Manager and/or Assistant Store Manager
• Help achieve 100% or more of weekly revenue and production goals through team member training and production focus
• Handle Point of Sale and accounting functions, including store cash funds, issuing and counting down registers, bank deposits, and overages/shortages
• Complete daily reports and record keeping, including reporting of money and sales to the appropriate departments
• Support all production functions and the individual productivity of Production Associates; conduct quality checks on carts and Z-racks
• Assist with training new retail team members to ensure the highest level of customer service
• Engage with customers, community groups, and co-workers to promote our mission; resolve customer issues and answer questions to ensure a positive experience
• Keep the management team informed of progress, problems, and new developments on a regular basis
• Help keep the store clean, neat, and orderly inside and out
• Maintain strict confidentiality of sensitive information concerning the organization, customers, and employees

• High school diploma or GED and at least 1–2 years of related retail experience; an equivalent combination of education and/or training may be considered
• Excellent customer service skills and the ability to interact effectively with a diverse population
• Excellent communication and listening skills
• Ability to delegate tasks and supervise follow-through of assigned work
• Ability to handle challenging situations with a calm and professional demeanor
• Ability to take initiative and exercise good judgment at all times
• Ability to work independently and as part of a team in a fast-paced environment
• Basic computer navigation skills and the ability to learn new technical skills
• Ability to work varied hours and days as the business dictates, including opening and closing the store
• Valid driver’s license preferred

• Competitive pay + incentive bonuses
• Health, dental, and vision…