Business Development Center; BDC Representative - Milford, DE

Business Development Center (BDC) Representative - Milford, DE

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff, and customers.

• Receiving inbound sales phone calls and leads.
• Identifying the client’s needs and scheduling appointments.
• Placing outbound phone calls to potential leads.
• Ensuring all client concerns are addressed prior to the appointment date such as cost, warranty questions, appointment duration, etc.
• Contacting clients prior to the appointment date to confirm the appointment.
• Mailing marketing letters to provided leads.
• Following up post-visit to ensure customer satisfaction.
• Assisting the receptionist with phone calls.

• High school diploma or equivalent.
• One to three months related experience and/or training; or an equivalent combination of education and experience.
• Excellent oral, written, and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy, strong organizational and follow‑up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem‑solving skills.

• Health Insurance
• Dental Insurance
• Vision coverage
• Short‑Term Disability
• Long‑Term Disability
• Life Insurance
• Paid Time Off
• 401(k)
• Paid Holidays

In addition to career‑long personal development, our associates enjoy a number of benefits.
Burton Auto Group has provided employment opportunities to thousands of people on Delmarva for more than 110 years. We are committed to the success of our employees and are always looking to hire the best of the best.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, protective hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

• Entry level

• Full‑time

• Sales and Business Development
• Motor Vehicle Manufacturing