Dispatcher & Communications Coordinator Job Winterthur Delaware USA,Security

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

Position

Summary

The Communications Coordinator & Dispatcher serves as the primary communications and operational control point for the Winterthur Public Safety Department. Assigned to the Central Command Center, the Dispatcher is responsible for monitoring security systems, coordinating officer activity, receiving and prioritizing calls for service, managing property control, and ensuring accurate documentation in accordance with departmental Standard Operating Procedures (SOPs).

This role is critical to the safety of Winterthur’s museum collections, research facilities, employees, visitors, and historic grounds, and requires a high degree of professionalism, attention to detail, and adherence to confidentiality and policy.

PRINCIPAL RESPONSIBILITIES
Communications & Dispatch Operations

Receive, prioritize, and manage all emergency and non‑emergency calls for service

Dispatch Public Safety Officers (PSOs) based on incident priority, availability, and departmental protocols

Maintain continuous radio communications and conduct required officer safety/status checks

Always use approved telephone greeting and professional communications standards

Ensure emergency calls and emergency phones take priority over all routine communications

Monitoring & Systems Operations

Monitor and operate all security systems, including:

CCTV and video management systems
Access control and alarm systems
Art Sentry object protection systems
Tridium facilities monitoring systems

Monitor, assess, and respond to:

Fire alarms and system troubles
Intrusion and duress alarms
Facilities alerts (HVAC, boilers, chillers, water)

Initiate appropriate notifications and response actions per established call‑out and escalation protocols

Documentation & Records Management

Create and manage Events in THERMS for all calls for service, officer‑initiated activity, walk‑ins, and third‑party reports

Document information objectively, clearly, and in real time

Assign report numbers when required and ensure proper routing

Review Incident Reports during the shift for accuracy, completeness, and compliance with SOPs

Maintain required logs, including:

Visitor logs
Property and equipment issuance logs
Money bag inventory
134 Forms and insurance documentation
Heat Generating Equipment lists

Property Control & Access Management

Maintain strict accountability for all property issued through Dispatch

Conduct parcel inspections for individuals exiting designated facilities

Verify authorization for removal of Winterthur assets

Issue and log keys, radios, temporary badges, remotes, and assigned equipment

Process Personal Property Passes and maintain associated records

Initiate law enforcement notification and supervisory contact when theft or loss is suspected

Access Control & Credential Management

Manage door access and system status changes as directed

Create, modify, disable, and document s per approved procedures…