Responsable Achats & Sous-Traitance; H​/F

Job Description

• Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.
• Supervise daily boutique operations including POS transactions, cash handling, and sales administration.
• Responsible for achieving monthly sales targets and maximizing boutique performance.
• Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.
• Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.
• Manage customer reservations, waiting lists, and after‑sales service coordination professionally.
• Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.
• Ensure all team members maintain excellent grooming, discipline, and professionalism.
• Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.
• Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in‑store promotions.

• Ability to build revenue, manage back‑office operations and supervise selling professionals.
• Develop strategies and plans to achieve sales results through clienteling, superior customer service, events, partnering and traffic‑generating actions.
• Ensure a consistent, quality store experience for customers.
• Think strategically and drive the business to company standards.
• Prioritize, plan, delegate, administrate and adapt to business needs.
• Maximize inventory, cash control and loss‑prevention techniques.
• Deliver an exceptional and personalised shopping experience to all clients.
• Identify client needs, recommend suitable products, and close sales effectively.
• Drive, monitor and achieve boutique sales targets.
• Champion clienteling and CRM excellence, building genuine long‑term relationships with high‑net‑worth clients.
• Lead, motivate, coach, and develop the boutique team through continuous training and performance management.
• Motivate the team to meet and exceed sales goals.
• Ensure the boutique is adequately manned with sufficient manpower planning.
• Oversee stock levels and assortment, supervise inventory checks to ensure accuracy, compliance, and control.
• Ensure the boutique is maintained in accordance with brand standards and guidelines.
• Ensure that watches are merchandised in accordance with guidelines.
• Ensure that POSM are properly stored and all storage cabinets are well organised, clean, and tidy.
• Collaborate with Marketing on boutique events and activations.

• Bachelor’s degree or higher in Business Administration, Marketing or related fields.
• Minimum 5 years of experience in luxury retail sales, with at least 1–2 years in a supervisory or Assistant Boutique Manager role.
• Excellent customer service mindset with strong interpersonal and communication skills.
• Good command of English; proficiency in Mandarin or other languages would be an advantage.
• Ability to analyze sales performance and support business development initiatives.
• Well‑organized, detail‑oriented, and able to work under pressure.
• Proficient in Microsoft Office and retail/POS systems.
• Flexibility to adapt to changes in boutique needs.
• High level of informatics (Office).

• Prior retail experience in the luxury sector.
• Experience and knowledge of the luxury watch industry and jewelry.