Quality Assurance officer Lifelong Learning NL, CD

Job Description

Join our small, dynamic Quality Assurance team (3 colleagues) within a broader Education Support team (25 professionals). In this role, you will collaborate closely with colleagues across education support, business teams, faculty coordinators, and teaching staff to strengthen and continuously improve our Lifelong Learning products.

You will be responsible for the effective implementation and continuous improvement of QA processes across institutional, portfolio, and course levels. Identify bottlenecks and policy gaps and help streamline workflows. Your job entails planning and monitoring evaluation cycles to ensure timely and consistent quality checks. You will review lifelong learning products against quality standards by analysing learner data, platform insights, and educational content, and turn them into actionable insights.

Drawing on the results of all the evaluation activities carried out, you will prepare the quality assurance annual report in collaboration with the policy officer and present findings to a variety of stakeholders, including management.

As a result, you will also proactively advise whether our QA system itself provides us with the right insight into the quality of education. You’ll help shape improvements to our feedback methodologies and data collection approach, liaise closely with the data team to define reporting and dashboarding needs, and work with the policy officer to introduce relevant policies that improve the quality of our educational offer.

You will support the Quality Assurance Board as Secretary and collaborate with the research team to define research questions that yield meaningful insights into the quality of our lifelong learning offer.

In this role you will act as a key connector across teams, ensuring that lifelong learning programmes remain learner‑centered, inclusive, and aligned with pedagogical principles. You monitor relevant developments in the higher education and lifelong learning sector and help incorporate them into improvements in our QA framework.

• Degree in Education Sciences (or similar)
• Proven experience in educational quality assurance, preferably in higher education
• Affinity with (online) lifelong learning education
• Experience with education quality control, ICT tools for education and online teaching methods
• Able to proactively provide guidance and advice for professionals, with proven experience of working on a project basis matured through prior work and/or education
• Experience with process‑oriented working approach is an advantage
• Persuasive with sensitivity: using the right arguments and examples for the specific stakeholders to get buy‑in
• Excellent oral and written communication skills in English and preferably in Dutch (or willingness to learn Dutch)
• Analytical, data‑driven, able to put things into perspective, self‑reliant and goal‑oriented
• You are sensitive to Diversity, Equity and Inclusion topics
• You must be in possession of a work permit for the Netherlands

• Duration of contract is 1 year. Temporary.
• A job of 24‑32 hours per week.
• A salary based on Scale 10 of the CAO for Dutch Universities with a salary between €3546 – €5538 gross per month based on a full‑time contract (38 hours), plus 8% holiday allowance and an end‑of‑year bonus of 8.3%.
• An excellent pension scheme via the ABP.
• The possibility to compile an individual employment package every year.
• Discount with health insurers on supplemental packages.
• Flexible working week.
• Every year, 232 leave hours (at 38 hours). You can also sell or buy additional leave hours via the individual choice budget.
• Plenty of opportunities for education, training and courses.
• Partially paid parental leave.
• Attention for working healthy and energetically with the vitality program.