Dental Insurance Verification Agent

If you're detail-driven, proactive, and committed to getting the details right the first time, this role was made for you.

As a  Verification Agent , you'll be at the core of our revenue cycle operations. You won't just verify coverage — you'll protect the financial health of our organization and ensure a seamless experience for patients and providers. Every benefit you confirm, every discrepancy you catch, and every clarification you secure directly impacts claim accuracy, reimbursement speed, and overall client satisfaction.

About iCore

iCore is a dentist-led healthcare company with more than 15 years of experience supporting dental and healthcare practices nationwide. We combine secure, cloud-based technology with hands-on practice management services to help practices run stronger clinical and administrative operations.
We are more than a software company. iCoreConnect partners directly with practices to support revenue cycle management, billing, insurance verification, compliance, analytics, and day-to-day operational workflows. Our approach is built on real-world experience and a deep understanding of how practices actually function.
Behind iCoreConnect is a thriving, collaborative team of clinicians, operational experts, technologists, and customer success professionals who work together to help our clients succeed. We're proud to be a leading company built by dentists, for dentists — focused on partnership, accountability, and long-term impact.

Mission:  To give dental teams one connected platform that lets them focus on exceptional patient care.

Vision:  Building the leading technology-enabled dental management platform through excellence in service, automation, and measurable results.

Core Values:
Excellence, Accountability, Client Success, Teamwork, Innovation.

Objectives:

Verify insurance eligibility and dental benefits for new and existing patients via phone calls, payer websites, or electronic verification tools.
Verify coverage details, including plan effective dates, frequency limitations, waiting periods, annual maximums, deductibles, co-pays, and non-covered services.
Document all verified information accurately and timely in the dental management system.
Contact insurance companies directly for clarifications on ambiguous or missing information.
Identify and escalate issues such as inactive policies, coverage lapses, or unclear benefit rules to the appropriate team.
Communicate benefit details to front office or treatment coordinators to support accurate treatment planning and financial estimates.
Maintain confidentiality and HIPAA compliance at all times.
Meet or exceed daily productivity goals and accuracy standards.
Support claim submission and billing teams by ensuring that verified insurance information is complete and up-to-date.

Competencies:

Proven experience of at least 2 years with insurance verification.

Experience with dental management software.
Excellent attention to detail and numbers.
Strong communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Full English proficiency
Microsoft Office skills and proficiency with G-suite (Gmail, Google Calendar, Google Docs, etc);
High-speed Internet, PC with two screens, headset, and a webcam

Benefits:

Personal:

Be a valued leader, not just a trainer
You will be recognized as a core member of our management and administrative team, with a direct impact on how our organization grows and succeeds.

Make a real difference at scale
Your work supports more than  15,000 dental offices , and every agent you train helps practices run better every single day.

Work with a mission-driven team
You'll collaborate with experienced professionals who care deeply about quality, structure, and doing things the right way.

100% remote – work from home
Enjoy the freedom of working from home, avoiding traffic, long commutes, and unnecessary daily stress.

Better work-life balance
While many companies are pushing employees back into the office, this role continues to offer a remote environment that supports focus, flexibility, and balance.

Stability and long-term growth
Join a well-established organization with over 15 years in…